Remove your case, and remove any screen protector, and clean your iPhone thoroughly. A cloth for cleaning spectacles is one of the best things to use. Check if the proximity sensor is working by making a call whilst stood in front of a mirror, and seeing if the screen dims as you lift your iPhone to your ear.. Some users said this solution can be quite handy when iPhone proximity sensor not working. To perform a hard reset Press and hold the Power button and the Home button at the same time. Hold the buttons for at least seconds or until the Apple logo shows up..That can obstruct your proximity sensor, have your device checked at your . update on My iPhone X. A force or soft reset seemed to fix it..
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